SMS Terms and Conditions

Effective Date: May 21, 2025

1. Introduction

These SMS Terms and Conditions (“Terms”) govern your receipt of SMS (text) messages from Moses & Bros. Tech Solutions (“we,” “our,” “us,” or “the Company”) through our Microsoft Teams Voice SMS service. By opting in to receive SMS messages from us, you agree to these Terms.

2. SMS Program Description

Types of Messages

By opting in to our SMS service, you may receive the following types of messages:

  • Transactional Messages: Order confirmations, shipping notifications, delivery updates, and payment confirmations
  • Service Updates: Information about your account, service changes, scheduled maintenance, and outages
  • Appointment Reminders: Notifications about upcoming appointments, consultations, or scheduled service calls
  • Support Communications: Responses to your support inquiries and troubleshooting assistance
  • Promotional Messages: Information about special offers, new products, services, and promotions (only if you specifically opt in to marketing communications)

Message Frequency

Message frequency varies based on your specific interactions with Moses & Bros. Tech Solutions:

  • Transactional Messages: Sent as needed based on your activities (typically 1-3 messages per transaction)
  • Service Updates: Sent only when relevant to your services (typically 0-4 messages per month)
  • Appointment Reminders: Typically 1-2 messages per scheduled appointment
  • Support Communications: Varies based on your support needs
  • Promotional Messages: Limited to a maximum of 4 messages per month (if you’ve opted in)

We respect your privacy and aim to send only messages that are relevant and valuable to you.

3. Costs and Carrier Information

Standard message and data rates may apply to all SMS messages sent from and received by Moses & Bros. Tech Solutions. Charges are determined by your wireless carrier and your messaging plan. Please contact your wireless carrier for information about your messaging plan and any potential charges.

We do not charge you for sending or receiving SMS messages to/from our business numbers. However, message and data rates from your carrier may still apply.

4. Opt-In and Opt-Out Procedures

How to Opt In

You can opt in to receive SMS messages from Moses & Bros. Tech Solutions through:

  • Providing your mobile number and consent on our website forms
  • Texting a specific keyword to our business number
  • Providing consent during a customer service interaction
  • Checking the appropriate box when creating an account or making a purchase

How to Opt Out

You may opt out of our SMS messages at any time by:

  • Replying “STOP” to any SMS message we send you
  • Contacting our customer support team at [email protected]
  • Calling us at (224) 228-6238

We will process your opt-out request within 15 business days. After opting out, you will no longer receive SMS messages from us unless you opt in again.

HELP Information

For help with our SMS services, you can:

5. Privacy Policy

We respect your privacy. Information about how we collect, use, and protect your personal information can be found in our Privacy Policy at www.mosesnbros.com/sms-privacy.

By opting in to our SMS program, you agree to the collection and use of your information as described in our Privacy Policy.

6. Supported Carriers and Handsets

Our SMS program is supported by most major wireless carriers in the United States, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and their affiliates.

Our SMS messages are designed to be received by most standard mobile devices that support SMS messaging. However, delivery and display of messages may vary depending on your wireless carrier and device.

7. Changes to SMS Program

We reserve the right to modify or discontinue, temporarily or permanently, our SMS program with or without notice. We will make reasonable efforts to notify you of any significant changes to the program through email or SMS.

8. Limitations of Liability

Moses & Bros. Tech Solutions is not liable for any delays or failures in the receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device.

We are not responsible for any technical malfunctions, failures, or difficulties that may occur in connection with our SMS program, including those related to your mobile device, network, software, or equipment.

9. Prohibited Conduct

You agree not to use our SMS service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the service. Specifically, you agree not to:

  • Send automated or machine-generated messages to our SMS numbers
  • Harvest or collect information about other users of our service
  • Transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature
  • Use the service to violate any applicable local, state, national, or international law

10. Dispute Resolution

Any dispute arising from these Terms shall be resolved in accordance with our general Terms of Service, available at www.mosesnbros.com/sms-terms.

11. Contact Information

If you have any questions or concerns about these SMS Terms and Conditions, please contact us at:

Moses & Bros. Tech Solutions
2011 E Flynn Lane
Phoenix, AZ 85016
United States

Email: [email protected]
Phone: (224) 228-6238
Website: www.mosesnbros.com

12. Changes to Terms

We may modify these Terms at any time. If we make material changes to these Terms, we will notify you via SMS, email, or by posting a notice on our website. Your continued receipt of SMS messages from us after such modifications constitutes your acceptance of the modified Terms.

Last Updated: May 21, 2025