SMS Privacy Policy

Effective Date: May 21, 2025

1. Introduction

Moses & Bros. Tech Solutions (“we,” “our,” or “the Company”) is committed to protecting the privacy and security of your personal information. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard your information when you receive SMS messages from us through Microsoft Teams Voice SMS services or when you send SMS messages to our business numbers.

This Privacy Policy applies specifically to our SMS messaging program and should be read in conjunction with our general Privacy Policy.

2. Information We Collect

When you interact with our SMS messaging service, we may collect the following types of information:

  • Mobile phone number: We collect your mobile phone number when you opt in to receive SMS messages from us.
  • Communication history: We maintain records of SMS messages sent between you and our company.
  • Opt-in/opt-out information: We record when you consent to receive SMS messages and when you request to stop receiving them.
  • Message content: We collect the content of messages you send to us.
  • Interaction data: We may collect data about your interactions with our SMS messages, such as delivery confirmations and response times.

3. How We Use Your Information

We use the information collected through our SMS messaging service for the following purposes:

  • To send you informational messages about our products and services
  • To provide customer support and respond to your inquiries
  • To send transactional messages related to your account or purchases
  • To send appointment reminders and scheduling information
  • To notify you about changes to our services
  • To comply with legal obligations
  • To improve our SMS messaging service
  • To analyze usage patterns and optimize message delivery

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent to receive SMS communications
  • The necessity to perform a contract with you
  • Our legitimate business interests
  • Compliance with our legal obligations

5. Disclosure of Your Information

We may share your information with:

  • Service providers: Including Microsoft, our SMS service provider, who assists in delivering our SMS messages.
  • Business partners: When necessary to provide services requested by you.
  • Legal requirements: When required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.

6. Your Privacy Rights

Depending on your location, you have certain rights regarding your personal information, which may include:

  • Right to access: You may request a copy of your personal information.
  • Right to rectification: You may request that we correct inaccurate information.
  • Right to erasure: You may request that we delete your information.
  • Right to restrict processing: You may request that we limit how we use your information.
  • Right to data portability: You may request a copy of your data in a structured format.
  • Right to object: You may object to our processing of your information.

7. SMS Messaging Opt-Out

You can stop receiving SMS messages from us at any time by:

  • Replying “STOP” to any SMS message we send you
  • Contacting our customer support team at [email protected]
  • Calling us at (224) 228-6238

We will process your opt-out request within 15 business days.

8. Message Frequency and Charges

Message frequency varies based on your interactions with our company and the specific services you use. Standard message and data rates may apply to SMS messages sent or received. Please contact your wireless carrier for information about your messaging plan.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

10. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission or storage system is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

11. Children’s Privacy

Our SMS messaging service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and, if the changes are significant, we will provide a more prominent notice.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Moses & Bros. Tech Solutions
2011 E Flynn Lane
Phoenix, AZ 85016
United States

Email: [email protected]
Phone: (224) 228-6238
Website: www.mosesnbros.com

14. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first. If we cannot resolve your complaint, you may have the right to file a complaint with your local data protection authority.

Last Updated: May 21, 2025